Proven, powerful, pragmatic, proprietary.
Redefining the Impact of Behavioural Science

Leading the Evolution of Behavioural Science to Transform Organizations

About Us
Hillsford Consulting and Training Ltd. was founded to redefine the boundaries of what's possible through behavioural science. Led by Dr. Milyan Hills, we  are at the forefront of blending human behaviour insights, socio-technical innovation, and actionable strategies to unlock transformative results.  

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With over 25 years of experience, Dr. Hills is a pioneer in his field. As the first behavioural scientist to work with the UK government, he embedded behavioural science into policymaking and strategic planning, addressing complex national challenges. Dr. Hills’ groundbreaking work has since extended to a diverse array of industries, including artificial intelligence, automotive, utilities, financial services, and even military force development.  

Our consultancy is built on the principle of connecting research-driven insights with real-world implementation. Hillsford Consulting and Training Ltd. continues to empower organizations to overcome challenges and seize opportunities with unparalleled expertise and innovation.  

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Our Expertise

Hillsford Consulting and Training Ltd. offers a comprehensive range of services, leveraging behavioural science to enable transformative outcomes. Our specialties include:  

• Strategic Consulting: Employing unique methodologies, including ethnography and generative AI tools, to reimagine systems and workflows.  

• Behavioural Innovation: Developing evidence-based strategies and interventions, tailored to enhance organizational decision-making and resilience.  

• User-Centred Research: Delivering bespoke research and design, from usability testing to cognitive interviews, to improve user experiences.  

• Organizational Resilience: Merging culture, technology, and human behaviour to build robust socio-technical ecosystems capable of withstanding threats.  

• Whether it’s uncovering operational inefficiencies, introducing AI-driven solutions, or revolutionizing cybersecurity protocols, our expertise ensures excellence across every project.  

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A Trailblazing Legacy

Dr. Hills’ contributions are unmatched in their breadth and impact:  

• First Behavioural Scientist in UK Government: Dr. Hills’ expertise shaped strategic resilience plans, informed national crisis responses, and influenced transformative government policies, such as the Civil Contingencies Bill.  

• Breakthroughs in Industry: His leadership enabled measurable improvements in sectors as diverse as banking, artificial intelligence, health technology, and automotive industries.  

• Visionary in Resilience and Security: Dr. Hills has led the design of operating models for cybersecurity and guided organizations through high-stakes bids, legislative development, and strategic transformations.  

Dr. Hills’ work embodies the fusion of academic rigour, unique perspectives and practical innovation, positioning Hillsford Consulting and Training Ltd. as a global leader in behavioural science consulting.  

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Our Exceptional Clients

We are  proud to have partnered with a prestigious roster of clients, including:  

• Government Institutions: Pioneering projects with the UK Cabinet Office, intelligence agencies, and the Bank of England.  

• Corporate Leaders: Delivering actionable insights to Fortune 500 companies spanning AI, utilities, automotive, and financial services sectors.  

• Educational Innovators: Coaching and mentoring professionals at academic institutions, fostering the next generation of UX and user research specialists ad military / industry MBA graduates.  

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Our clients trust us for our proven ability to address diverse challenges with a results-driven approach.

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Our Impact

Every engagement with Hillsford Consulting and Training Ltd. is designed to create lasting, measurable impact. Examples of our success stories include:  

• Millions in Cost Savings: Workshops orchestrated by Dr. Hills have streamlined processes and delivered value to global organizations within hours.  

• Technological Innovation: Leading the integration of generative AI and proprietary  templates to simplify workflows and amplify client outcomes.  

• Enhanced User-Centric Solutions: Delivering personalized user experience insights that inform strategic decisions and optimize digital platforms.  

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Uniqueness of Dr. Hills’ Contributions

Dr. Hills is more than a consultant; he is a true innovator. As a thought leader, he has consistently broken new ground, not only in his own field but across industries:  

• Media and Thought Leadership: Featured in The Times, The Financial Times, and at conferences such as NATO's Strategic Communications event, he has shaped public discourse on resilience, cybersecurity, and misinformation.  He has many citations to his publications on Google Scholar.

• Pioneering Publications: His works, such as Why Cyber Security is a Socio-Technical Challenge and Building Cultural Immunity to Fake News, continue to inspire transformative thinking globally, as does his detailing of a unique process to build resilience and adaptability of crisis and other organisational capabilities with lean, scenario-driven exercises.

• The First Anthropologist in AI: As de facto Chief Behavioural Scientist at an AI consultancy, Dr. Hills brought his expertise , delivering ground-breaking UX methodologies and enhancing data governance for blue-chip companies, government departments and utility providers.  

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What We Offer: Customized Solutions for Your Needs:

• Insight-driven workshops to accelerate decision-making processes.  

• Advanced research methodologies, from qualitative ethnography to scenario-driven audits.  

• Strategic guidance to craft operating models and secure long-term partnerships.  

Commitment to Excellence:
At Hillsford Consulting and Training Ltd., we partner with organizations to navigate complexity and achieve success. We transform challenges into opportunities through behavioural insights and state-of-the-art tools.  

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Contact us today to discover how we can support your organizational transformation, solve a challenging ('wicked') problem, identify new micro-segmented audiences, etc.!